Cancellation Policy

Last Updated: 15/05/2025
This Cancellation Policy (the “Policy”) forms part of the Terms of Service of InMedina.com and applies to all bookings made by Guests and Hosts on the Platform within the United Kingdom. By using the Platform, you agree to be bound by this Policy.

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1. Definitions

• “Guest” means any individual or entity that books or attempts to book an Accommodation through the Platform.
• “Host” means any individual or entity that lists or offers an Accommodation via the Platform.
• “Accommodation” refers to any property or lodging listed on the Platform for overnight stays.
• “Check-in Date” means the date on which the Guest is scheduled to begin the stay.
• “Service Fees” are non-refundable fees charged by InMedina.com for use of the Platform.
• “Booking” refers to a confirmed reservation of an Accommodation.

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2. Guest Cancellations

Each Host must select a standard cancellation policy which applies to their listing. The applicable policy will be clearly displayed at the time of booking. All refund amounts are net of non-refundable Service Fees unless otherwise stated or required by law.

Strict Cancellation Policy

• Full refund if cancelled within 48 hours of booking, provided that cancellation occurs at least 14 days prior to the Check-in Date.
• If cancelled:
  • Between 14 and 7 days prior to Check-in: 50% refund.
  • Fewer than 7 days before Check-in: No refund.

Note: These terms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and do not affect your statutory rights.

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3. Host Cancellations

3.1 General Provisions

If a Host cancels a confirmed booking:

• The Guest shall receive a full refund, including fees.
• The Host may be subject to:
  • Automated penalties including temporary delisting or suspension.
  • Public review on their listing indicating a cancellation occurred.
  • Administrative fees or fines, where applicable.

3.2 Acceptable Grounds for Host Cancellation

Hosts may cancel without penalty for:

• Safety or legal compliance concerns.
• Extenuating circumstances (see Section 5).
• Inaccurate or fraudulent Guest information.

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4. Booking Modifications

Any change to a Booking (dates, duration, fees) constitutes a new agreement and may be subject to revised cancellation terms. Guests and Hosts must mutually agree to modifications. Refunds, if any, will be calculated based on the updated booking terms.

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5. Extenuating Circumstances / Force Majeure

In the event of unforeseen events outside the reasonable control of either party (including natural disasters, government-imposed travel restrictions, public health emergencies, strikes, terrorism, etc.), InMedina.com reserves the right to:

• Override standard cancellation policies.
• Issue full or partial refunds, or credits, at its discretion.

Proof may be required. These provisions are in accordance with the Consumer Rights Act 2015 and force majeure principles recognised under English common law.

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6. Statutory Rights

Nothing in this Policy shall exclude or limit your statutory rights under UK law, including but not limited to rights under the:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Unfair Terms in Consumer Contracts Regulations 1999 (as retained in UK law post-Brexit)

If there is any conflict between this Policy and applicable consumer law, such law shall prevail.

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7. Governing Law and Jurisdiction

This Policy is governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the English courts.

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8. Contact Us

For support related to cancellations or refunds, please contact:

📧 Email: info@inmedina.com